Scope and Definitions. This policy is meant to help you understand how Your Order Here's owned and operated service, Your Order Here (“we, us, our”) collects your information; why we collect it; when we share it; and how you can manage your information.

• “Information” refers to information that you provide to Your Order Here which can personally identify you, such as your name, email address, billing information, or other data that can be reasonably linked to such personal information by Your Order Here;
• “Website” refers to Your Order Here’s web-based service, mobile-application and/or website; and
• “Your Order Here Merchants” refer to the restaurants, merchants, other Your Order Here partners, and their vendors who fulfill your Your Order Here orders.

What Information We Collect. Your Order Here collects your Information, such as the following:

• Name;
• Phone number;
• Email address;
• Delivery address;
• Order information and history;
• Device information;
• Browser information;
• OS information;
• Cookies;
  • Please note that cookies are stored on your device, and that our server logs may retain Information in cookies about your session when you enter and use our Website so that we can provide you with a more customized Your Order Here experience and further improve our Website. Our server logs may also record system information, such as device type and browser information, when you view our Website. You can delete or reject cookies on your device, but if you reject them, you will be unable to use Your Order Here’s services.
• GPS data and IP address.
  • We may use your IP address and GPS data to help fulfill your orders based on where you are. For instance, using your IP address and GPS data can help us provide you with a list of nearby locations for food or item ordering and, where applicable, updated delivery distances.

Why We Collect Such Information.

• Your Order Here may use your Information in various ways, including but not limited to:
  
  • Providing our services;
  • Maintaining, securing, and improving our services;
  • Developing new Your Order Here services;
  • Personalizing our services;
  • Analyzing performance;
  • Providing Information to Your Order Here Merchants to fulfill your Your Order Here order;
  • Communicating with and provide support to you and Your Order Here Merchants;
  • Improving and further develop our Website, including but not limited to keeping your session active and customizing your Your Order Here experience; or
  • Sending you transactional emails (e.g., email receipts for your order); and
  • Sending you marketing emails, which will only be sent to you with your consent and will include “unsubscribe” links for you to click on if you do not wish for Your Order Here to send you such emails in the future.
• We use and own non-personally identifiable information for various business purposes, including but not limited to maintaining, securing, and improving our services; developing new Your Order Here services; personalizing our services; analyzing performance; providing metrics to our partners; communicating with and providing support to you and Your Order Here Merchants; and improving and further developing our Website.
• We process and retain data as part of our PCI Compliance Program. Due to PCI requirements, we do not participate in the Do Not Track header. http://donottrack.us

When We Share Your Information.

• Your Order Here does not share Information with other companies, organizations, or individuals outside of Your Order Here, except in the following cases:
  
  • With your consent. For example, if you sign into Your Order Here with your Google account, you give us your consent to share your Information with Google (as well as your consent for Google to share your Information with us). We will also get your consent to share your Information with a Your Order Here merchant when ordering with that merchant, so that we can share with that merchant your name, email address, phone number, and other Information.
  • With domain administrators.
  • For external processing. We provide personal information to Your Order Here merchants and other service providers, credit-card processors, point-of-sale providers, SMS providers, hosting providers, and other trusted contractors providing services to process Information on our behalf, based on our instructions and in compliance with Your Order Here’s privacy policy and any other appropriate confidentiality and security measures. For instance, we may use service providers to help us with customer support or process credit-card information.
  • For legal reasons. We will share Information if we have a good-faith belief that access, use, preservation, or disclosure of the Information is reasonably necessary to:
    
    • Meet any applicable law, regulation, legal process, or enforceable governmental request;
    • Enforce the applicable , including investigation of potential violations;
    • Detect, prevent, or otherwise address fraud, security, or technical issues; or
    • Protect against harm to the rights, property, or safety of Your Order Here, the users thereof, or the public as required or permitted by law.
• Your Order Here may share non-personally identifiable information publicly and with our partners (such as Your Order Here merchants). For instance, we may allow specific partners to collect information from your browser or device for advertising or measurement purposes using their own cookies or similar technologies.

How You Can Delete Your Information.

• If you would like Your Order Here to delete your information, we can help you do that. Please email us at support@yourorderhere.com to submit your request to delete in writing, so that we can take care of your request.

California Requirements.

If the California Consumer Privacy Act (CCPA) applies to your information, we provide these disclosures so you can exercise your rights to receive information about our data practices, as well as to request access to and deletion of your information.

We do not sell your personal information. We only share your information as described in this Privacy Policy. We process your information for the purposes described in this Privacy Policy, which include “business purposes” under the CCPA. These purposes are enumerated in this Privacy Policy.

If you have additional questions or requests related to your rights under the CCPA, see the section below entitled "If you have a privacy complaint or request".



Other Terms.

• By submitting an order on our Website, you agree to comply with all terms of this Privacy Policy and further agree that we may process your Information.
• While we use industry standard security measures to protect against the loss, misuse, and alteration of the information under our control, there is no guarantee that our service cannot be compromised.
• If you have a privacy complaint or request:
  
  • Please contact us first. If you have a dispute or complaint about Your Order Here’s privacy practices or you have a request to change your information, please contact us first regarding your issue. We will try to resolve it!
  • You can contact us at: Contact Us.
• Our Website may contain links to other sites and services, which are owned and controlled by others. Those websites have their own applicable privacy policies, and you should review those policies.
• We may change this privacy policy at any time. Notice of any significant revision will be called out on this website for a reasonable period of time.

 

Last revised: October 2020